Collections Agent

COMPANY OVERVIEW

Rifco National Auto Finance has been providing Canadians with non-prime auto financing options since 2002. Delivering innovative, seamless, and rewarding auto financing services to dealer partners and their customers, Rifco works to simplify and expedite the delivery of lending services. Rifco’s brand and culture creates a community that drives us to succeed, and empowers our team to be collaborative, creative, and accountable. Rifco celebrates our stakeholder’s success through our industry leading Rifco Rewards+ program, pushing forward to be the preferred partner in Auto Finance.

Why join Rifco? We offer competitive wages which include incentives, bonuses, and paid time away. Rifco also has a comprehensive benefits package, career development and advancement, as well as social events including Christmas Party, family BBQ and other team building activities. Rifco was recognized as one of the Best Places to Work by Canadian HR Reporter in October 2023, based on several key metrics that include culture, diversity, compensation, and benefits.

POSITION SUMMARY

Reduce delinquency and loan losses by negotiating payment arrangements and collecting arrears on delinquent accounts.   Offer options where appropriate for borrowers who are unable to make their full payments where appropriate.

SKILLS/QUALIFICATIONS

• Conflict Resolution experience
• High School Diploma
• De-escalation skills would be an asset.
• Related experience preferred

JOB RESPONSIBILITIES

• Contribute to a reduction in delinquency by participating in predictive dialer campaigns
• Use the call model to negotiate larger payments with earlier timelines to resolve delinquency as quickly as possible.
• De-escalate angry or irate customers
• Maintain consistent and accurate notes on all accounts
• Ensure all privacy guidelines are followed
• Maintain metric expectations for dials, activities, PTP%, PK%, WRAP%, Dollars collected and Call quality.